Privacy Policy

This Privacy Policy describes how Metadata Fixer, operated by Relay Capital, LLC ("Metadata Fixer", "we", "us"), collects, uses, and shares information when you use our website and software (together, the "Services").

Quick Summary

• Your photos and videos stay on your device. We do not upload them to our servers for processing.
• We use Google Analytics on metadatafixer.com to understand website usage.
• If you buy or manage licenses, we store purchase and licensing information (like your email and license keys).
• The App connects to our servers for licensing, updates, and diagnostic logs (on by default; you can turn them off).
• Payments are processed by Stripe; we do not store full payment card details.

Scope

This policy applies to:

• The marketing website at metadatafixer.com
• Our license manager and download services at license.metadatafixer.com
• The Metadata Fixer desktop application ("App")

Your Photos and Videos

Metadata Fixer is a desktop application that processes your Google Takeout exports on your device. We do not upload your photos or videos to our servers for processing.

The App does communicate with our servers for licensing, updates, and diagnostic logs as described below.

Information We Collect

Website Analytics (metadatafixer.com)

We use Google Analytics to understand how visitors use our website. It may collect information such as pages visited, approximate location (derived from IP address), device and browser information, and usage events. Depending on your browser settings, Google Analytics may use cookies or similar technologies.

Purchases and License Management (license.metadatafixer.com)

When you purchase or manage licenses, we may collect and store:

• Email address
• License keys and related status (for example, whether a key has been redeemed)
• Purchase metadata such as number of licenses purchased
• Records related to paid plugins/entitlements (if you purchase plugins)

Payments are processed by Stripe. We do not store full payment card details on our servers. Stripe processes payment information according to its own privacy policy.

App Licensing and Entitlements

To validate and redeem licenses, the App may send your license key and, in some cases, your email address to our licensing service (for example, to confirm a license is valid and fetch plugin entitlements).

Basic Usage Tracking (Demo Runs)

The App may generate a random installation identifier and track demo usage (for example, the number of demo runs). The App may sync the following fields to our servers: installation ID, demo run count, app version, platform, and (if applicable) license key and purchase-related timestamps.

Diagnostic Logs

The App can send diagnostic logs to Google Cloud Logging to help us debug issues. These logs include application events, error messages, stack traces, your operating system version, CPU and memory details, and operational details such as the names and paths of files and folders being processed. File and folder names can include your name or other personal details, so these logs are not anonymous. They do not include the contents of your photos or videos.

Diagnostic logging is turned on by default. You can turn it off at any time in the App's options (labeled "Diagnostic logs", or "Anonymous Logging" in older versions of the App).

In-App Feedback Prompts

The App may request information to determine whether to show optional feedback prompts (for example, your operating system, CPU architecture, whether you have activated a license, and the total size of files selected for processing).

Updates and Downloads

The App may check for updates and download installers. These requests are standard network requests and may include technical information such as IP address and user-agent as part of normal HTTP operation.

Support Communications

If you contact support (for example, via email), we receive the information you choose to send, including any attachments. If you share log files with us, they may contain technical details about your environment and your processing session.

How We Use Information

We use the information we collect to:

• Provide the App, license management, and plugin marketplace features
• Process purchases, send receipts, and deliver license keys
• Validate licenses and entitlements
• Troubleshoot problems and provide support
• Improve our website and App (including performance and reliability)
• Prevent fraud, abuse, and security incidents

How We Share Information

We may share information with service providers to operate the Services, including:

• Google Analytics (website analytics)
• Stripe (payment processing)
• Resend (sending transactional emails such as license delivery and magic links)
• Google Cloud Logging (if diagnostic logging is turned on in the App)

We share data with service providers only as needed for them to provide those services to us and under obligations to protect it. We do not sell your personal information, and we do not allow AI providers to use your content to train their models. A current list of our service providers is available on request at hello@metadatafixer.com.

We may also share information if required by law, or to protect the rights, safety, and security of Metadata Fixer and our users.

Staff Access to Your Data

Authorized staff and contractors of Relay Capital, LLC and its affiliates may access your license and support records through our administrative tools to provide support you request, troubleshoot problems, investigate security incidents or misuse, enforce our terms, and comply with law. Access is limited to people who need it for those purposes and is logged.

Business Transfers

If Relay Capital, LLC or Metadata Fixer is involved in a merger, acquisition, financing, reorganization or sale of assets, your information may be transferred as part of that transaction and remains subject to this policy's protections.

Your Choices

• Diagnostic logs: You can turn diagnostic logging on or off in the App's options.
• Website analytics: You can control cookies and similar technologies through your browser settings and available Google Analytics opt-out mechanisms.

Data Retention

We retain information as long as necessary to provide the services described in this policy, comply with legal obligations (for example, accounting), resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data (for example, purchase records versus analytics).

Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and authorities as required by law.

Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above.

Contact

If you have questions about this Privacy Policy or want to request access, correction, or deletion of your information, contact us at hello@metadatafixer.com.