Pricing

We ask for a one-time fee of to help support Metadata Fixer's development.

Demo Version

Free

A free trial of our services to see if it works for you.

Process 100 files
Your entire Google Takeout library
Get started

FAQ

Common questions and answers about our tool

Why do I need this?

When exporting from Google Takeout, Google strips all metadata from your photos and videos making it very hard to upload your library elsewhere and maintain their chronological order, GPS data, and other information. This tool will help you recover that and fix your images.

How does this software work?

We use Phil Harvey's ExifTool to go through each media files and find their corresponding .json file containing all their metadata. We then merge the two so that your images and videos contain their correct metadata.

What's the demo?

The demo offers the exact same functionality as the full version but limits you to a 100 pictures to give you a chance to try our service. If you think this can help your photo library, please consider getting the full version.

Why does this cost money?

After experiencing a lot of frustration with Google Takeout's messy export ourselves, we decided to create a simple interface to make the whole process seamless and stress-free. Pictures are important memories and we know the feeling of having them all left unsorted, especially when trying to import them elsewhere. This tool took a lot of time to create, test, and to make sure it processed all files from a typical Google Takeout library while being in an easy-to-use interface, and so we felt that it was fair to ask for a small fee to help maintain it.

How do I get help if I come across a bug?

We're constantly trying to improve this tool and make it easier for you to process your pictures! Please start by checking our Support Page for common problems. If you come across any other bug or issue that prevents you from processing all your photos and videos properly, please contact us so we can help you resolve the issue as soon as possible.

What file types do you support?

Currently, we support all file types that ExifTool supports which include JPG, PNG, GIF, TIFF, MOV, MP4, and other common file types. Some known file types that don't work are MPG/MPEG, AVI. There have been issues writing metadata to some HEIC files where they seem to be corrupted from Google Photos (those photos are still viewable and importable elsewhere but we can't write to them, which may be due to the way Google Photos exports them).

Do you issue refunds?

We do not issue refunds for accidental purchases. It is your responsibility to use the demo before purchasing the software.

Please check our Support Page for common problems, and contact us if you find any errors in the Console Log (see Support Page).

We'll work with you to get the issue resolved and to make sure you're satisfied.

**Please note that we will not refund purchases for issues outside our control such as missing file or information from Google Takeout archive. Please use the Demo first to make sure it works before buying. We  require a copy of your Log (see Support Page) before issuing a refund for technical issues.

Restoring Your Purchase

To restore your purchase on another computer, please email us for a code.